Licensing

License installation key - Where do I get it?

Question: 

Where can I get my permanent license installation key?

Answer: 

While there are public downloads for licensed software, to get your permanent license key you need to log in to your My Account page. From your Account page, you can download any of your permanent licenses.

https://account.activestate.com

Sign in to your account, if you have not logged into the ActiveState site already. If you've forgotten your password, follow the instructions on the page.

If you are not signed in, you will not see "My Account" in the header bar. Once you have signed in, go to My Account.
You will see a listing of all your Licensed Products. There is a click-able link for each one.
Click the link to drill down.

You will now see a frame for licenses at the top, and a frame for software at the bottom.
Select the platform(s) you need, and click the link to download the license installer.

In the lower half of the page there are links for the software installers, which take you to the same installers that are available from the main downloads page.
***If you have been running a trial version, you will not need to re-install your software***
To convert from a trial to a permanent license, all you need to do is install the permanent license.

ActiveState's Reseller Program

Question: 

Can I become an ActiveState Reseller?

Answer: 

ActiveState regularly evaluates partnerships that will allow us to reach new
markets, in conjunction with established technology companies. We are
currently partnered with leading resellers both in North America and
internationally.

If you are interested in becoming an authorized ActiveState reseller, please
contact sales@activestate.com.

Re-Assigning license to another user

Question: 

How do I re-assign or transfer my license to another user?

Answer: 

Licenses are assigned to individuals for their personal use only, on any system they operate. Use of the software by another individual requires the purchase of an additional license.

If you wish to permanently transfer ownership of the license or if you have purchased on behalf of someone else and would like to re-assign this license to another user:

-Sign in to your account. If you've forgotten your password, follow the instructions on the page.

-Go to My Account > License Management.
-Locate the license you want to transfer and click "Re-assign"
-Enter the name and email address of the new user and click "Submit".
-Software and license download instructions will be emailed to the address you provide.

Banking / Wire Transfer Information

Question: 

What is ActiveState's banking information?
What if I need to make a payment by wire transfer?

Answer: 

New Wire Transfer info:

Bank: HSBC Canada

885 West Georgia Street
Vancouver, BC V6C 3G1
Bank Phone: 1-888-310-HSBC

Account Number: 030662070
Transit: 10270
Institution #: 016
Swift code: HKBC CATT
ABA routing #: 021-001-088

Company Name & Contact Information Change

Question: 

What is the company name, contact information and information needed for purchase orders and payments.

Answer: 

“ActiveState Tool Corp.” has changed its name. Our new legal name is now
“ActiveState Software Inc.”

Please also note the changes to our contact and mailing information.

To ensure that we receive all orders and your payments in a timely manner, we ask that you update your files with the following information:

New Legal Name: ActiveState Software Inc.
New Address: #1700 – 409 Granville Street
Vancouver, BC
Canada V6C 1T2

New Main Telephone#: (778) 786-1100
New Fax#: (778) 786-1133
Email: Sales@ActiveState.com

Licensing blurb

Do you have a question related to your existing ActiveState license, and/or are you having problems purchasing a license or getting a trial license?

Quick links:

Please see below for recent FAQ articles or Forum Posts related to our license system: