5.24.3 Build 2404 installer stalls at end

Posted by watts138 on 2018-04-26 14:04

I can't get the current build to complete installation on WS 2012 R2. It seems to stall at the very end with 'Status: Extracting files from archive.' I've given it 15 or 20 minutes to complete from this point with no success.

First time it just hung and cancelling had no effect. I had to kill the process.

Second try it stalled and I was able to cancel. It rolled back successfully.

Third try, same result.

Any ideas why this might be happening?

ActiveState Staff
Fri, 2018-04-27 15:59

The installer takes quite a while, but if you find it never completes that can happen if something (Security settings or AntiVirus) prevents the zipped documentation from extracting.

Try going to Custom when you're selecting the installation type, and deselecting the documentation box.